Terms and Conditions

North West Forestry – Terms and Conditions for Sale of Seasoned Logs

1. Acceptance of Terms:

By placing an order for Kiln dried logs with North West Forestry, you agree to be bound by these terms and conditions.

2. Orders and Pricing:

  • All orders must be placed through our website, phone, or email.
  • Prices are listed on our website or quoted directly and are subject to change without notice.
  • Free Delivery within 20 miles radius – Please check this before ordering. Orders placed outside of this area will be subject to a delivery fee.

3. Payment:

  • Full payment is required at the time of order placement.
  • We accept various payment methods, including credit cards, debit cards, and bank transfers.

4. Delivery:

  • We aim to fulfil your delivery within 7 working days
  • You are responsible for ensuring clear and accessible access to your designated delivery location.
  • We are not responsible for delays caused by unforeseen circumstances (e.g., weather, road closures).

5. Stacking Service:

  • We offer a “Stacking Service” add-on for bulk bag orders.
  • The service includes stacking the logs in your designated location (within easy access and on level ground).
  • Stacking fees are listed on our website or quoted directly.

6. Returns and Cancellations:

  • We do

    not accept returns or cancellations on orders once they are placed and processed.
  • In case of damaged or incorrect deliveries, please contact us immediately upon receiving the order. We will work with you to resolve the issue.

7. Moisture Content:

  • We guarantee that all our seasoned logs have a moisture content below 20%.
  • We reserve the right to test the moisture content of any logs returned as damaged or incorrect.

8. Disclaimer:

  • North West Forestry is not responsible for any misuse or improper storage of logs purchased.
  • We recommend following safe fire practices and local regulations when using your seasoned logs.

9. Governing Law:

  • These terms and conditions are governed by and construed in accordance with the laws 

10. Entire Agreement:

  • These terms and conditions constitute the entire agreement between you and North West Forestry concerning the sale of seasoned logs.

11. Contact Us: